An average individual faces conflict or difficult situations at least once a day in his/her personal or professional life. It has been proven that conflict causes frustration, emotional distress and economical consequences when it gets out of control. It’s necessary for each individual to have the skills set and mind set (what we call Tool Box) that allow the person to know how to approach the conflicts in a positive way. After dealing with hundreds of difficult situations, problems and conflicts we created what we call, the Problem Solving Formula.This course teaches the Problem Solving formula, which provides a step-by-step process that allows you to identify the problem, investigate the underlying issues and make a diagnosis, in order to think outside the box & achieve a satisfactory solution.

Course Curriculum

  • 1

    Introduction

    • Welcome to the Training!

    • Watch the Video - Problem Solving and Open Ocean Swimming Racing

    • Question

    • Watch the Video Again

    • Another Question

    • Summary
  • 2

    Chapter 1: Skills To Deal With People

    • 1.1 - Problem Solver 4.0

    • 1.2 Difficult Disputants

    • 1.3 - Techniques To Deal With Difficult Disputants

    • 1.4 - Emotional Intelligence

    • 1.5 - Lecture Chapter 1

    • Quiz

    • Short Answer Quiz

    • Handout
  • 3

    Chapter 2: Conflicts

    • 2.1 - Definition of Conflict

    • 2.2 - Elements of the Conflict

    • 2.2.1 - Disagreement

    • 2.2.2 - Parties Involved

    • 2.2.3 - Perceived Threat

    • 2.2.4 - Needs, Interests, or Concerns

    • 2.3 - The Reason Why Conflicts Arise

    • 2.3.1 - Why and How Conflicts Arise

    • 2.3.2 - Conflict is Normal

    • 2.4 - Sources of Conflict Examples

    • 2.5 - The Concepts to Keep in Mind when a Conflict Arises

    • 2.5.1 - What are the Concepts to Keep in Mind when a Conflict Arises?

    • 2.5.2 - Early Warning Signs of Conflict

    • 2.5.3 - Detect and Handle Conflict

    • 2.5.4 - Tools to use in a Conflict

    • 2.6 - Chapter 2 Lecture

    • Quiz

    • Short Answer Quiz

    • Handout
  • 4

    Chapter 3: Costs of Conflicts

    • 3.1 - Costs of Conflict

    • 3.1.1 - Summary of Costs of Conflict

    • 3.2 - Chart of External Conflict

    • 3.3 - Chart of Internal Conflict

    • 3.4 - Chart of Health Costs of Conflict

    • Quiz

    • Short Answer Question

    • Handout
  • 5

    Chapter 4: Conflict Resolution Methods

    • 4.1 - Conflict Resolution Methods

    • 4.2 - What is Mediation?

    • 4.3 - Mediation Principles

    • 4.4 - Mock Mediation Cross Cultural

    • 4.5 - Mock Mediation Employment Dispute

    • 4.6 - The international status of mediation

    • 4.7 - Summary of The International Status of Mediation

    • Quiz

    • Short Answer Question

    • Handout
  • 6

    Chapter 5: Problem Solving and Who is a Problem Solver

    • 5.1 - Problem Solving

    • 5.2 - How to be innovative and think outside the box

    • 5.2.1 - Be Creative and an Innovative Thinker to Look for Alternatives

    • 5.2.2 - How to Think Outside the Box

    • 5.2.3 - How to Think Creatively

    • 5.3 - How to Get a New Mindset to Create an Innovative Solution

    • 5.4 - Problem Solving Formula

    • 5.5 - Problem Solving Poster

    • Quiz

    • Short Answer Question

    • Handout
  • 7

    Chapter 6: Problem Solving in Skills

    • 6.1 - Assessment Skills

    • 6.2 - Technique of Problem Solving

    • 6.3 - How to fill out Problem Solver Intake Form

    • 6.3.1 - Clear Problem Solver Intake Form

    • 6.4 - The Power of Persuasion

    • 6.4.1 - Persuasion

    • 6.4.2 - Types of Persuasion

    • 6.4.3 - How to Persuade and Techniques

    • 6.5 - Communication Techniques

    • 6.5.1 - What is Communication?

    • 6.5.2 - The Styles of Communication

    • 6.6 - Body Language

    • 6.6.1 - Understanding Body Language

    • 6.7 - Different Types of Personalities

    • Quiz

    • Short Answer Question

    • Handout

About the instructor

Instructor

Alessandra Sgubini

Avv. Alessandra Sgubini LLMs. Sgubini is a professional mediator and an Italian attorney with experience in the field of law, international law, and dispute resolution. She received her law degree from the University of Milan (Italy) and she is licensed as an Italian attorney and a member of the Milan Bar Association. She completed advanced studies in International Business transactions from University of San Diego, California (USA). Additionally she earned her Master Degree L.L.M (Master in International and Comparative Law) at California Western School of Law in San Diego, California. She is certified mediator in USA and Italy. She is the founder and owner of Bridge Mediation LLC in San Diego, CA and B.M. SRL in Milan, Italy. She earned her professional experience as lawyers in working in several law firms in Milan and in Baker & McKenzie in San Diego. She is a professional mediator specialized in a wide range of international and cross-cultural disputes and civil disputes. She is fluent in Italian and English.Ms. Sgubini is professor of Business Law, ADR, Mediation and Conflict Resolution for Universities such as UCSD (University of San Diego, California), ISDE (Istitute Superiore de Derecho e Economia) and CWSL (California Western School of Law) and the State Law School in Moscow, Russia.She serves as public speaker in national and international organizations.Ms. Sgubini is author of several articles on ADR and mediation. She was nominated as the 2007 professional representing the mediation industry by the Cambridge Who’s Who and include in the Registry of Executives, Professionals and Entrepreneurs. In 2008 Ms. Sgubini was selected and included in the Metropolitan Who’s Who registry.